Complaint Management: Efficiently log and track IT support requests, ensuring prompt attention and resolution of issues.
Task Management: Assign IT support tasks to the appropriate team members, monitoring their progress and ensuring timely completion.
AMC Management: Manage maintenance contracts for IT systems and infrastructure, scheduling regular maintenance to ensure smooth operations.
Warranty Management: Track warranties for IT equipment and software, handling claims and support issues effectively.
Team Management: Organize and manage IT teams, assigning roles and tasks based on skills and availability.
