Complaint Management: Handle customer complaints related to computer repairs and support requests efficiently. Categorize and prioritize issues for quick resolution.
Task Management: Assign repair and maintenance tasks to technicians based on their expertise and availability. Monitor task progress and completion.
AMC Management: Manage maintenance contracts for computer systems, scheduling regular servicing to prevent issues and ensure system reliability.
Warranty Management: Track warranties for computer hardware and components, managing claims and repairs effectively.
Products Management: Keep an inventory of computer parts and components, ensuring that technicians have the necessary tools and parts for repairs.
